Why People Develop Pet Peeves With Contractors
In the vast landscape of home improvement and repair, contractors and service companies serve as our go to and sense of authority. They possess the skills and expertise we need to transform our spaces into functional and aesthetically pleasing environments. However, as with any human endeavor, there are often stumbling blocks along the path of progress. This article aims to highlight some common pet peeves with contractors and service companies, with the goal of understanding them better and finding effective solutions.
1. Unpredictable Time Frames
Everyone has experienced it before: a contractor says they are coming at a certain time or maybe a window they provide. The day goes by without a call. Or perhaps they show up two hours late.
The contractor may have showed up on time but took 4 times longer than the time anticipated or discussed before the agreement.
Unpredictable time frames can really cause significant issues with our schedules. This is one of the biggest pet peeves customers have with contractors and service companies.
Being upfront with the customer and having a realistic time frame can really solve this issue most of the time. Sometimes contractors try to pack too much into a schedule or greatly miscalculate the amount of time a job will take.
2. Lack of Communication
This next pet peeve may be the most frustrating: a severe lack of communication. One example is the contractor taking forever to return messages. Another could be failing to provide any updates during the project. Or perhaps just a total miscommunication on the scope of work has both parties confused.
One thing is for certain, poor communication can really sour a contractor/customer relationship in a hurry.
An easy solution for this is for the contractor to have excellent communication skills all around from the initial contact all the way through to the follow up after the service has been completed.
Without great communication, it is almost guaranteed the customer experience will be viewed negatively.
3. Inconsistent Quality of Service
If you hire an unlicensed and unprofessional individual or company, most of the time there will be issues. The old saying you get what you pay for rings true.
But when you hire a professional, you expect great quality and professionalism. However, inconsistency in this aspect can be a real annoyance.
Every visit should be the same; 100% customer satisfaction and amazing quality. Having systems in place with excellent training programs can really help with the consistency and severely limit this pet peeve.
4. Unknown Costs
There may be nothing worse then having a contractor bill you more than agreed upon without informing you first. It is highly unprofessional and the customer has every right to be upset. This is one of the leading reasons why contractors can have a bad reputation overall and how mistrust is created. Here is a great article that may shed some light on this and actions a customer can potentially take if needed.
Always being upfront in pricing and informing the customer about any potential extra costs before proceeding with the work is essential. It’s always good practice to have everything itemized so both parties know where every dollar is being spent.
5. Unprofessional Behavior
PET PEEVES WITH CONTRActors conclusion
In summary, these pet peeves listed above, unprofessional behavior, inconsistency, unexpected costs, lack of communication, and unrealistic time frames can really cause an undesirable experience for the customer.
A business is unsustainable in the long run when these pet peeves creep into a company’s culture.
Here at Vista Pro, we are constantly evaluating our systems in place and ensuring every job leaves both parties extremely satisfied.
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